Before you start
This guide covers Android with Google services. If a path differs, search device settings for the feature name. A factory reset erases data; resetting network settings is a different operation. For a phone without Google services, use its manufacturer’s support.
Contact IT for a work phone. If you see active remote control or a ransom demand, follow the urgent device steps first. Do not reconnect it just to update or make a backup.
Check for updates
For routine maintenance, check your important backups and charge the battery before installation.
- Open Settings → System → Software updates. Some phones have a separate Software update entry.
- Run the offered update check and installation for your device.
- Complete a restart if requested.
- Under About phone → Android version, review the version and security-update date.
No update offered means none is currently available for that device. For an older model, ask the manufacturer whether it still receives security fixes.
In Google Play Store, tap your profile, then Play Protect, and review its status. Keep Scan apps with Play Protect enabled in its settings. Protection reduces risk but does not establish that every app is harmless.
Create and check a backup
- Open Settings → Google → All services → Backup, possibly grouped under Backup and restore.
- Check which Google Account stores the backup.
- Choose Back up now and wait for completion.
- Review the status and types of data saved.
- Separately check important photos, chats and sign-in verification apps.
Not every app supports restoring all its data. Before moving phones, check you can open important backed-up photos and documents. Use the phone-change checks for codes and accounts.
Prepare to locate your phone
Search settings for Find Hub, called Find My Device on some older versions. Review the Google Account, permission to locate the device and available offline-finding options. Set a PIN or password screen lock if you do not have one.
From another trusted device, enter android.com/find and check the phone appears. This tests readiness; do not test by erasing it.
If your phone is missing
- On another trusted device, open
android.com/findand sign in to the missing phone’s Google Account. - Select that phone from the list.
- Choose Mark as lost and complete the offered locking steps. Play sound can help when looking nearby.
- Contact the carrier to protect the SIM and the bank if banking access is at risk.
Remote commands depend on the phone’s state and connectivity. Do not assume locking has completed until confirmed. Report suspected theft to police; do not go to the map location yourself.
Factory reset permanently erases data; Find Hub then stops providing the device’s location. Erasure may not cover an SD card. Review the consequences and existing backups before confirming. You may need the phone’s Google Account password to use it if you later find it.
Before erasing or selling
Use this procedure when the phone is in your possession and you intend to erase it. First check backups, sign-in on the new device and the handoff preparation guide. If you just reset the Google password, Google recommends waiting 24 hours before a factory reset.
For sale, remove your accounts through settings following the manufacturer’s procedure so the phone is not left tied to its previous owner. Find Factory data reset or Erase all data in settings. Read what will be removed before the final confirmation. Resetting networking is not erasing the phone.
When finished, check the new-user setup screen and remove physical SIM and memory cards. Check eSIM transfer with your carrier. If the device requests your account as the previous owner, finish the official procedure before handoff; do not give the buyer your password.