Before you start
The paths below use System Settings on newer macOS versions. Older versions call it System Preferences. Check your version and model in the Apple menu under About This Mac.
Contact IT for an organisation-managed computer. If there is active unauthorised control or a ransom demand, disconnect network connections and follow device recovery. Do not attach a backup drive in that state.
Make a Time Machine backup
Time Machine is the Mac’s built-in backup feature. Prepare an empty or dedicated drive with enough space. If setup asks to erase a drive containing important data, stop until those files are saved elsewhere.
- Connect the prepared drive.
- Open Apple menu → System Settings → General → Time Machine.
- Choose Add Backup Disk, then check the selected drive name.
- Complete setup. If you enable Encrypt Backup, keep its password in a protected place outside that Mac.
- Wait for the first backup; use the Time Machine menu to check progress and the completion date. Back Up Now starts another backup immediately.
Verify that important files are available in the backup before erasing originals. When finished, safely eject and disconnect the external drive when not in use. See the backup and ransomware guide for separate copies.
Update macOS
- After checking your backup, open Apple menu → System Settings → General → Software Update.
- Review the offered update and start installation.
- Keep the computer powered until it finishes; do not close a laptop lid during installation.
- Check Software Update again afterwards.
If the setting is missing, search Spotlight for Software Update. Offered versions depend on Mac compatibility. A message showing no updates does not prove that the computer has no malware.
Prepare location features and respond to loss
While you still have the Mac, look for Find My Mac under iCloud in Apple account settings. Check that it is enabled and the necessary location services are allowed. The setting’s position varies by macOS version.
If the Mac goes missing:
- On another trusted device, open Find My or enter
icloud.com/find. - Select your Mac from the device list.
- Follow Lost Mode, or Lost Mac on the web, to lock the computer. Keep any code the process asks you to create.
- Check the completion status; commands may wait until the device connects.
If Find My was not set up, you cannot enable it afterwards on the missing Mac. Protect exposed Apple and other accounts and report theft to police. Do not go to an unfamiliar map location yourself.
Erase deletes data; it is not a lock command. Before remote erasure, check existing backups and warnings for that model. It will not create a new copy of the missing computer. For a stolen Mac, do not remove it from Find My at a stranger’s request.
Erase before sale or handoff
Do this on a Mac in your possession, only after checking your backup and account access from another device. Disconnect the backup drive.
Erase All Content and Settings is supported on Macs with Apple silicon or an Apple T2 chip running macOS Monterey 12 or later. On macOS Ventura 13 and later, open System Settings → General → Transfer or Reset and choose that command. Review the summary of accounts, contents and settings being removed before confirming.
Complete the process to the initial setup screen for a new user; do not sign back into your account. This removes your ownership association as part of handoff and is different from protecting a stolen Mac.
If the option is missing, use the procedure for the exact model, which may involve macOS Recovery and reinstallation. Do not use random terminal commands. If you cannot confidently establish the procedure, seek specialist help before handoff. Also follow the device handoff checklist.